Phone: 0300 020 0292
Website: aberdeencity.gov.uk (Chatbot available)
Provides assessments, short-term services, practical support, and counselling. For adults aged 16+.
If you don’t have a social worker and are aged 16 years or over and need to speak to someone in person you can:
Visit in person: Marischal College Customer Service Centre
Hours: Mon–Fri: 10am–12pm, 2pm–4pm
Duty Team Contact:
Phone: 0800 7315 520 (Freephone)
Hours: Mon–Fri: 8.30am–5pm
Email: [email protected]
Address: Business Hub 3, Ground Floor South, Marischal College, Broad Street, Aberdeen AB10 1AB
Emergency after-hours service offering crisis assessments by phone or home visit. NOTE: the full range of social work services is not available out of hours, and there is no drop-in facility.
Phone: 0800 7315 520
Hours: Mon–Thu: 4.30pm–Midnight, Fri: 4pm–Midnight
Weekends/Public Holidays: 8.30am–Midnight
Email: [email protected]
Address: Social Care and Wellbeing, Business Hub 8, First Floor North, Marischal College, Broad Street, Aberdeen AB10 1AB
Housing Advice Helpline:
Support if you’re at risk of losing your home, can’t stay where you are, or are worried that you will have to move out soon. Helpline can give you advice and support around the options that may be available to you.
Phone: 0800 917 6379
Hours: Monday to Friday 8.30am to 5pm.
An emergency service operates from 5pm to 8.30am Monday to Friday. During weekends and public holidays we provide a 24 hours service.
Housing Support Service:
Short-term, personalised support for tenants in Aberdeen City Council properties. We will help you manage your tenancy and maintain your accommodation. We can also help you to develop your independent living skills through advice, guidance, and practical support. These could be related to your accommodation, health and wellbeing, safety and security, finances, and employment skills.
Phone: 03000 200 292
Safe temporary accommodation for young people (ages 16–25) in a host’s home.
Phone: 01224 562863
Email: [email protected]
Website: Nightstop Aberdeen Foyer
Free, impartial, and confidential advice on:
Phone: 01224 569750
Email: [email protected]
Website: Aberdeen Citizens Advice Bureau
Address: 41 Union Street, Aberdeen AB11 5BN
Aberdeen City Council list a range of free food collection times and places on their website:
Website: Times and places to collect emergency food | Aberdeen City Council
Services include:
Phone: 0345 337 9900
Address: Aberdeen Health & Care Village, 50 Frederick Street, Aberdeen AB24 5HY
Booking: Please call 0345 337 9900 for an appointment or Details about booking an appointment available here. No walk-in patients.
