Mark is delighted to have joined the board of Abused Men in Scotland as a Trustee, and is committed to using his experience to help further the vital work this organisation does for men and families across Scotland.
Mark brings over 21 years of senior leadership experience in financial services, having held a number of senior roles at Lloyds Banking Group before moving into the Business Process Outsourcing (BPO) sector, where he now serves as Vice President at Firstsource Solutions — working in partnership with some of the UK’s leading tier 1 banks and building societies. This breadth of experience inside a major lender and as a strategic partner to multiple financial institutions gives Mark continued visibility of how the industry is evolving its approach to customer vulnerability, financial inclusion and safeguarding.
Perhaps most relevant to his role at AMIS is the work Mark has led with some of the most vulnerable customers in the banking system. At Lloyds Banking Group, he had the privilege of leading the Domestic and Financial Abuse team — a specialist function dedicated to identifying, supporting and safeguarding customers experiencing abuse, including economic abuse. This work gave him a deep understanding of the intersection between financial control, coercive behaviour and the very real harm it causes to individuals and families. During this time, Mark had the opportunity to meet with Lucy Rigby — now Chief Secretary to the Treasury — to discuss the reforms needed across the banking industry to better identify and respond to economic abuse, a conversation that reinforced his belief that systemic change is both necessary and achievable.
Away from financial services, Mark previously served as a Trustee and Vice Chair at Dads Rock, a Scottish charity supporting fathers and their children. That experience gave him a strong foundation in charity governance, board leadership and the importance of community-based support for men and families — values that align closely with the mission of AMIS.
Mark is proud to stand alongside the team at AMIS and looks forward to contributing to an organisation that gives voice, support and dignity to those who too often suffer in silence.
